Worcester, MA · SOC 43-4051
Customer Service Representatives in the Worcester Metro
Metro area salary data from the Bureau of Labor Statistics (May 2025)
Geography used: wage and employment figures cover the full Worcester, MA BLS wage area, not only its central city; the comparison figure is the United States national estimate. Verify with the BLS OEWS source tables.
Median Salary
$47,540
per year in the Worcester metro
+6% above
National Median
$44,770
per year nationally
Hourly Rate
$22.85/hr
median hourly
Employment
4,740
jobs in the Worcester metro
The Worcester pay distribution spans from $35,140 at the 10th percentile to $66,980 at the 90th, a 1.9× observed spread. Differences in specialization, employer, sector, location, credentials, schedule, and experience may all contribute, but OEWS does not isolate their effects. The 25th percentile sits at $39,050 and the 75th at $58,630, so half of Worcester-based customer service representatives earn within that middle band.
Metro figures use establishment work location, not worker residence. BLS draws metro boundaries from the OMB MSA definitions, so Worcester, MA covers the central city plus outlying counties tied to the metro economically. OEWS includes straight-time pay, tips, commissions, incentive pay, and production bonuses. It excludes employer health and retirement benefits, overtime premiums, stock compensation, signing bonuses, and other nonproduction bonuses. The same occupation's national profile, statewide MA estimate, and peer-metro rows provide distinct geographic comparisons. A published median is a benchmark, not a prediction or ceiling for one worker.
Salary Range in the Worcester Metro
Annual Salary Distribution
Top Paying Jobs in Worcester
Small sample marks a row whose BLS estimate rests on fewer than 100 workers. It is still a published figure, but BLS reports more sampling error for cells this small: the median relative standard error of the mean wage is 3.4% under 100 workers against 2.1% at 100 or more (May 2025 metro estimates). Small gaps in rank between neighbouring rows may not be meaningful.
Similar Occupations in Worcester
Other roles inside the Worcester, MA MSA from the same SOC major group.
How much do Customer Service Representatives make in the Worcester metro area?
How much do Customer Service Representatives make in the Worcester metro area? ▼
How does Customer Service Representatives pay in the Worcester metro compare nationally? ▼
Source data and WageDex calculations are identified in context on this page. Wage figures are computed directly from BLS OEWS data for the full Worcester, MA wage area. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error. Data current as of May 2025.