43 Series · SOC 43-4051

Customer Service Representatives Salary

National pay, percentile range, growth outlook, and state-by-state detail from the U.S. Bureau of Labor Statistics OEWS survey (May 2025).

$44,770
Median / year
$63,590
Top 10% earn
-5.5%
Growth '23–'33
2,595,750
US workers

Customer Service Representatives earn a median of $44,770 per year.

According to the U.S. Bureau of Labor Statistics OEWS survey, the median annual wage is $44,770, based on the most recent survey of employers. Reported pay ranges from $31,750 (10th percentile) to $63,590 (90th percentile) nationally, across roughly 2,595,750 US workers. Washington pays the most ($50,330), since pay varies by state and metro area.

43 Series · Source: BLS OEWS Compare with another job →
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The pay verdict

Customer Service Representatives earn a median of $44,770, putting them among the lower-paid US occupations and higher than 19% of the 825 occupations with a published BLS median. Within Office and Administrative Support, it ranks #41 of 54 by median pay. Employment is projected to fall 5.5% by 2033.

$44,770
Median annual wage
Top 81%
of 825 US occupations with published wages
#41 of 54
in Office and Administrative Support
2.0×
90th-to-10th pay spread

Highest-paying state: Washington at $50,330. Typical entry-level education: High school diploma or equivalent.

Customer Service Representatives (SOC 43-4051) pays a national median of $44,770 per year according to the BLS Occupational Employment and Wage Statistics survey released in May 2025. Full-range compensation stretches from $31,750 at the 10th percentile to $63,590 at the 90th, with a mean of $46,590 indicating a right-skew where top earners pull the average above the midpoint. An estimated 2,595,750 Americans work in this occupation across 54 reporting states and 527 metro areas.

BLS Employment Projections forecast a -5.5% change in employment from 2024 to 2034, which the agency classifies as declining relative to the 5% all-occupations baseline. About 341,700 openings are projected per year, combining new positions with replacement needs from retirements and occupation-switchers. Typical entry-level preparation is High school diploma or equivalent and short-term on-the-job training of on-the-job training. The BLS Census of Fatal Occupational Injuries (CFOI) and Survey of Occupational Injuries and Illnesses (SOII) produce a workplace-safety grade of A for this role, with a fatality rate of 0.5 per 100,000 and injury rate of 1 per 100.

Geographic variation matters as much as the headline median. Washington pays the highest state median at $50,330, which is +12% above the national figure. The top metro is San Jose-Sunnyvale-Santa Clara, CA at $60,480 - metro premiums typically reflect higher cost of living, industry concentration, or specialized employer demand. When using this page for negotiation or career planning, pair the national median with the state and metro rows below, remember that BLS wages exclude benefits, bonuses, and overtime, and revisit after each May OEWS release since percentiles shift with cost-of-living cycles and industry demand. See our methodology for exactly how these figures are sourced, computed, and verified.

BLS OEWS May 2025 2,595,750 jobs Median $44,770/yr

Median Salary

$44,770

per year

Median Hourly

$21.53/hr

per hour

Mean Salary

$46,590

average

Employment

2,595,750

jobs nationwide

How does this pay compare nationally?

Where Customer Service Representatives pay sits nationally

Median annual wage vs. 825 detailed BLS occupations with a published median

$44,770 Bottom 19% higher than 19% of 825 US occupations

$0–$20,000: 0 US occupations (0%). Below this entry. $20,000–$40,000: 98 US occupations (12%). Below this entry. $40,000–$60,000: 298 US occupations (36%). This entry sits in this band. $60,000–$80,000: 209 US occupations (25%). Above this entry. $80,000–$100,000: 82 US occupations (10%). Above this entry. $100,000–$120,000: 58 US occupations (7%). Above this entry. $120,000–$140,000: 32 US occupations (4%). Above this entry. $140,000–$160,000: 14 US occupations (2%). Above this entry. $160,000–$180,000: 9 US occupations (1%). Above this entry. $180,000–$200,000: 25 US occupations (3%). Above this entry. This job $0 $200,000 every BLS occupation, bucketed by value

Each bar is a $20K-wide band; taller bars hold more US occupations. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count, share, and where it sits relative to this entry.

Source U.S. Bureau of Labor Statistics, OEWS · May 2025

Does this job pay well and grow?

Each dot is a 43-series occupation, placed by projected 2024–2034 growth and median pay. The highlighted dot is Customer Service Representatives; the upper-right quadrant is the sweet spot (high pay + fast growth).

Among 23 43-series occupations with growth data, Customer Service Representatives sits on the slower-growing side at -5.5% growth and $44,770 median pay.

Among 23 43-series occupations with growth data, Customer Service Representatives sits on the slower-growing side at -5.5% growth and $44,770 median pay. Scatter plot of 23 data points. $30000$40000$50000$60000$70000$80000 -20%-15%-10%-5%0%5%10% Projected growth 2024–2034 (%) Median annual wage
Among 23 43-series occupations with growth data, Customer Service Representatives sits on the slower-growing side at -5.5% growth and $44,770 median pay.

Source: U.S. Bureau of Labor Statistics, OEWS (wages, May 2025) and Employment Projections (2024–2034).

Job Outlook (2024–2034)

Projected Growth

-5.5%

Declining

Annual Openings

341,700

per year (projected)

Typical Education

High school diploma or equivalent

On-the-Job Training

Short-term on-the-job training

Source: BLS Employment Projections, 2024–2034

Workplace Safety

All safety ratings →
A

Very Safe

Safety Grade (BLS 2023)

Fatality Rate

0.5/100K

Injury Rate

1/100

Danger Index

4.3/100

Source: BLS Census of Fatal Occupational Injuries (CFOI) & Survey of Occupational Injuries and Illnesses (SOII), 2023

Career Intelligence

Skills, knowledge, and tasks most important for Customer Service Representatives roles, ranked by importance. Source: O*NET.

Top Skills

Active Listening 4.0
Service Orientation 4.0
Speaking 3.9
Reading Comprehension 3.4
Critical Thinking 3.3
Complex Problem Solving 3.1
Time Management 3.1
Writing 3.0
Monitoring 3.0
Social Perceptiveness 3.0

Knowledge Areas

Customer and Personal Service 4.7
English Language 3.9
Administration and Management 3.5
Sales and Marketing 3.5
Mathematics 3.3
Administrative 3.3
Computers and Electronics 3.3
Economics and Accounting 2.9
Public Safety and Security 2.8
Education and Training 2.5

Key Tasks

  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
  • Determine charges for services requested, collect deposits or payments, or arrange for billing.
  • Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
  • Refer unresolved customer grievances to designated departments for further investigation.
  • Review insurance policy terms to determine whether a particular loss is covered by insurance.
  • Solicit sales of new or additional services or products.

Source: O*NET Online, National Center for O*NET Development. Data represents typical importance ratings for this occupation.

Salary Range

Annual Salary Distribution

$31,750$36,870$44,770$51,780$63,590
10th pct25thMedian75th90th pct

Hourly Rate Distribution

$15.27$17.72$21.53$24.89$30.57
10th pct25thMedian75th90th pct

10th Percentile

$31,750

25th Percentile

$36,870

Median

$44,770

75th Percentile

$51,780

90th Percentile

$63,590

Salary by State

View all 54 states →
# State Median Salary vs National
1 Washington $50,330 +12% above national
2 California $49,560 +11% above national
3 Massachusetts $49,120 +10% above national
4 Minnesota $48,800 +9% above national
5 District of Columbia $48,250 +8% above national
6 Delaware $48,190 +8% above national
7 Connecticut $48,090 +7% above national
8 New York $48,000 +7% above national
9 New Jersey $47,740 +7% above national
10 Rhode Island $47,550 +6% above national
11 Colorado $47,540 +6% above national
12 Vermont $47,500 +6% above national
13 Oregon $47,450 +6% above national
14 New Hampshire $47,300 +6% above national
15 Maine $47,160 +5% above national
16 Wisconsin $46,970 +5% above national
17 Illinois $46,130 +3% above national
18 Iowa $46,090 +3% above national
19 Arizona $45,690 +2% above national
20 Hawaii $45,650 +2% above national
21 Ohio $45,610 +2% above national
22 Montana $45,290 +1% above national
23 Alaska $45,150 +1% above national
24 North Dakota $44,670 same as national
25 Pennsylvania $44,630 same as national
26 Missouri $44,190 1% below national
27 Michigan $43,950 2% below national
28 Nebraska $43,940 2% below national
29 Idaho $43,200 4% below national
30 Indiana $43,140 4% below national
31 Utah $43,140 4% below national
32 Maryland $42,830 4% below national
33 Tennessee $42,830 4% below national
34 Virginia $42,730 5% below national
35 Wyoming $42,340 5% below national
36 South Dakota $40,650 9% below national
37 Nevada $40,560 9% below national
38 Florida $40,440 10% below national
39 Texas $40,420 10% below national
40 Kansas $40,320 10% below national
41 North Carolina $40,240 10% below national
42 Georgia $39,630 11% below national
43 New Mexico $39,030 13% below national
44 South Carolina $38,860 13% below national
45 Kentucky $38,700 14% below national
46 Oklahoma $38,650 14% below national
47 West Virginia $38,430 14% below national
48 Alabama $38,400 14% below national
49 Arkansas $37,840 15% below national
50 Louisiana $37,330 17% below national
51 Virgin Islands $37,140 17% below national
52 Mississippi $36,380 19% below national
53 Guam $30,350 32% below national
54 Puerto Rico $26,700 40% below national

Salary by Metro Area

View all 527 metro areas →
# Metro Area Median Salary vs National
1 San Jose-Sunnyvale-Santa Clara, CA $60,480 +35% above national
2 San Francisco-Oakland-Fremont, CA $57,830 +29% above national
3 Seattle-Tacoma-Bellevue, WA $53,550 +20% above national
4 Napa, CA $53,360 +19% above national
5 Santa Rosa-Petaluma, CA $51,810 +16% above national
6 Vallejo, CA $51,210 +14% above national
7 North Valley-Northern Mountains Region of California nonmetropolitan area $50,800 +13% above national
8 East North Dakota nonmetropolitan area $50,420 +13% above national
9 Burlington-South Burlington, VT $50,160 +12% above national
10 Stockton-Lodi, CA $49,990 +12% above national
11 Bridgeport-Stamford-Danbury, CT $49,970 +12% above national
12 Sacramento-Roseville-Folsom, CA $49,940 +12% above national
13 Boston-Cambridge-Newton, MA-NH $49,920 +12% above national
14 Kahului-Wailuku, HI $49,750 +11% above national
15 Manchester-Nashua, NH $49,630 +11% above national
16 Olympia-Lacey-Tumwater, WA $49,630 +11% above national
17 New York-Newark-Jersey City, NY-NJ $49,590 +11% above national
18 Minneapolis-St. Paul-Bloomington, MN-WI $49,480 +11% above national
19 Longview-Kelso, WA $49,460 +10% above national
20 Oxnard-Thousand Oaks-Ventura, CA $49,190 +10% above national
21 Yuba City, CA $49,170 +10% above national
22 Mount Vernon-Anacortes, WA $49,160 +10% above national
23 Santa Maria-Santa Barbara, CA $49,080 +10% above national
24 Des Moines-West Des Moines, IA $48,880 +9% above national
25 Los Angeles-Long Beach-Anaheim, CA $48,840 +9% above national
26 Southwest Maine nonmetropolitan area $48,840 +9% above national
27 San Diego-Chula Vista-Carlsbad, CA $48,730 +9% above national
28 Portland-Vancouver-Hillsboro, OR-WA $48,650 +9% above national
29 Denver-Aurora-Centennial, CO $48,590 +9% above national
30 Walla Walla, WA $48,590 +9% above national
31 Wenatchee-East Wenatchee, WA $48,590 +9% above national
32 Eastern Washington nonmetropolitan area $48,550 +8% above national
33 Kenosha, WI $48,360 +8% above national
34 Northern Vermont nonmetropolitan area $48,320 +8% above national
35 Eastern Sierra-Mother Lode Region of California nonmetropolitan area $48,260 +8% above national
36 Midland, MI $48,250 +8% above national
37 North Coast Region of California nonmetropolitan area $48,210 +8% above national
38 Massachusetts nonmetropolitan area $48,200 +8% above national
39 St. Cloud, MN $48,120 +7% above national
40 Hawaii / Kauai nonmetropolitan area $48,120 +7% above national
41 Santa Cruz-Watsonville, CA $48,110 +7% above national
42 Western Washington nonmetropolitan area $48,090 +7% above national
43 Hartford-West Hartford-East Hartford, CT $48,050 +7% above national
44 Salinas, CA $48,010 +7% above national
45 Elkhart-Goshen, IN $48,000 +7% above national
46 Portland-South Portland, ME $47,910 +7% above national
47 Redding, CA $47,890 +7% above national
48 Barnstable Town, MA $47,880 +7% above national
49 Hanford-Corcoran, CA $47,840 +7% above national
50 Milwaukee-Waukesha, WI $47,840 +7% above national
51 Boulder, CO $47,830 +7% above national
52 Salem, OR $47,790 +7% above national
53 West North Dakota nonmetropolitan area $47,770 +7% above national
54 Northwest Colorado nonmetropolitan area $47,760 +7% above national
55 Sheboygan, WI $47,720 +7% above national
56 Northwest Minnesota nonmetropolitan area $47,720 +7% above national
57 Alaska nonmetropolitan area $47,630 +6% above national
58 Trenton-Princeton, NJ $47,590 +6% above national
59 Worcester, MA $47,540 +6% above national
60 Fond du Lac, WI $47,500 +6% above national
61 Madison, WI $47,500 +6% above national
62 New Haven, CT $47,490 +6% above national
63 Mankato, MN $47,320 +6% above national
64 Bakersfield-Delano, CA $47,310 +6% above national
65 Modesto, CA $47,230 +5% above national
66 Providence-Warwick, RI-MA $47,170 +5% above national
67 Riverside-San Bernardino-Ontario, CA $47,150 +5% above national
68 Chicago-Naperville-Elgin, IL-IN $47,100 +5% above national
69 Philadelphia-Camden-Wilmington, PA-NJ-DE-MD $47,070 +5% above national
70 Rochester, MN $47,050 +5% above national
71 Bremerton-Silverdale-Port Orchard, WA $47,000 +5% above national
72 Bellingham, WA $46,940 +5% above national
73 Green Bay, WI $46,880 +5% above national
74 Durham-Chapel Hill, NC $46,800 +5% above national
75 Racine-Mount Pleasant, WI $46,790 +5% above national
76 Spokane-Spokane Valley, WA $46,790 +5% above national
77 Springfield, MA $46,790 +5% above national
78 San Luis Obispo-Paso Robles, CA $46,740 +4% above national
79 Helena, MT $46,680 +4% above national
80 Dubuque, IA $46,670 +4% above national
81 Boise City, ID $46,640 +4% above national
82 Waterbury-Shelton, CT $46,590 +4% above national
83 Yakima, WA $46,570 +4% above national
84 Cincinnati, OH-KY-IN $46,470 +4% above national
85 Connecticut nonmetropolitan area $46,460 +4% above national
86 Phoenix-Mesa-Chandler, AZ $46,410 +4% above national
87 Central East New York nonmetropolitan area $46,410 +4% above national
88 Bend, OR $46,390 +4% above national
89 Columbus, OH $46,350 +4% above national
90 Wausau, WI $46,260 +3% above national
91 Bismarck, ND $46,240 +3% above national
92 El Centro, CA $46,240 +3% above national
93 Washington-Arlington-Alexandria, DC-VA-MD-WV $46,220 +3% above national
94 Janesville-Beloit, WI $46,210 +3% above national
95 Western Wisconsin nonmetropolitan area $46,170 +3% above national
96 Colorado Springs, CO $46,120 +3% above national
97 Fresno, CA $46,070 +3% above national
98 Cleveland, OH $46,040 +3% above national
99 Chico, CA $45,980 +3% above national
100 Eau Claire, WI $45,930 +3% above national
101 Eugene-Springfield, OR $45,880 +2% above national
102 Northeastern Wisconsin nonmetropolitan area $45,850 +2% above national
103 Glens Falls, NY $45,830 +2% above national
104 La Crosse-Onalaska, WI-MN $45,820 +2% above national
105 St. Louis, MO-IL $45,800 +2% above national
106 Lewiston-Auburn, ME $45,790 +2% above national
107 Appleton, WI $45,760 +2% above national
108 Merced, CA $45,670 +2% above national
109 Medford, OR $45,630 +2% above national
110 Southeast Minnesota nonmetropolitan area $45,590 +2% above national
111 Sussex Delaware nonmetropolitan area $45,560 +2% above national
112 Southern Vermont nonmetropolitan area $45,560 +2% above national
113 Kiryas Joel-Poughkeepsie-Newburgh, NY $45,550 +2% above national
114 Buffalo-Cheektowaga, NY $45,520 +2% above national
115 Cedar Rapids, IA $45,510 +2% above national
116 Nashville-Davidson--Murfreesboro--Franklin, TN $45,510 +2% above national
117 Roanoke, VA $45,500 +2% above national
118 Grants Pass, OR $45,490 +2% above national
119 Visalia, CA $45,480 +2% above national
120 Akron, OH $45,420 +1% above national
121 Salt Lake City-Murray, UT $45,410 +1% above national
122 Ithaca, NY $45,390 +1% above national
123 Kennewick-Richland, WA $45,380 +1% above national
124 Syracuse, NY $45,360 +1% above national
125 Albany-Schenectady-Troy, NY $45,350 +1% above national
126 Greeley, CO $45,310 +1% above national
127 Binghamton, NY $45,280 +1% above national
128 Owensboro, KY $45,260 +1% above national
129 Utica-Rome, NY $45,250 +1% above national
130 Southwestern New Hampshire nonmetropolitan area $45,220 +1% above national
131 Fort Wayne, IN $45,200 +1% above national
132 West Northwestern Ohio nonmetropolitan area $45,090 +1% above national
133 Albany, OR $45,080 +1% above national
134 Grand Island, NE $45,070 +1% above national
135 Chattanooga, TN-GA $45,030 +1% above national
136 Norwich-New London-Willimantic, CT $45,020 +1% above national
137 Vineland, NJ $45,000 +1% above national
138 Dallas-Fort Worth-Arlington, TX $44,990 same as national
139 Grand Rapids-Wyoming-Kentwood, MI $44,990 same as national
140 Charlotte-Concord-Gastonia, NC-SC $44,980 same as national
141 Fairbanks-College, AK $44,980 same as national
142 Dayton-Kettering-Beavercreek, OH $44,970 same as national
143 Duluth, MN-WI $44,940 same as national
144 Midland, TX $44,890 same as national
145 South Central Wisconsin nonmetropolitan area $44,830 same as national
146 Rochester, NY $44,740 same as national
147 Detroit-Warren-Dearborn, MI $44,730 same as national
148 Missoula, MT $44,690 same as national
149 Pittsfield, MA $44,650 same as national
150 Urban Honolulu, HI $44,630 same as national
151 Billings, MT $44,580 same as national
152 East-Central Montana nonmetropolitan area $44,580 same as national
153 Anchorage, AK $44,560 same as national
154 Minot, ND $44,560 same as national
155 Southwest Minnesota nonmetropolitan area $44,550 same as national
156 Corvallis, OR $44,520 1% below national
157 Reading, PA $44,500 1% below national
158 Winchester, VA-WV $44,460 1% below national
159 Canton-Massillon, OH $44,430 1% below national
160 Northeast Minnesota nonmetropolitan area $44,430 1% below national
161 Southern Indiana nonmetropolitan area $44,370 1% below national
162 Kansas City, MO-KS $44,350 1% below national
163 Lancaster, PA $44,290 1% below national
164 Omaha, NE-IA $44,260 1% below national
165 Lansing-East Lansing, MI $44,250 1% below national
166 Northern Indiana nonmetropolitan area $44,170 1% below national
167 Allentown-Bethlehem-Easton, PA-NJ $44,160 1% below national
168 Kalamazoo-Portage, MI $44,130 1% below national
169 Southwest Montana nonmetropolitan area $44,130 1% below national
170 Coast Oregon nonmetropolitan area $44,110 1% below national
171 Memphis, TN-MS-AR $44,090 2% below national
172 Cheyenne, WY $44,070 2% below national
173 Central New Hampshire nonmetropolitan area $44,030 2% below national
174 Charleston-North Charleston, SC $44,000 2% below national
175 North Northeastern Ohio nonmetropolitan area (noncontiguous) $43,940 2% below national
176 Reno, NV $43,930 2% below national
177 Atlantic City-Hammonton, NJ $43,920 2% below national
178 Southern Michigan nonmetropolitan area $43,920 2% below national
179 Sioux Falls, SD-MN $43,850 2% below national
180 Northwestern Wisconsin nonmetropolitan area $43,780 2% below national
181 Coeur d'Alene, ID $43,750 2% below national
182 Austin-Round Rock-San Marcos, TX $43,720 2% below national
183 Southwest Colorado nonmetropolitan area $43,710 2% below national
184 Kingston, NY $43,680 2% below national
185 Naples-Marco Island, FL $43,680 2% below national
186 Eastern Oregon nonmetropolitan area $43,640 3% below national
187 Niles, MI $43,620 3% below national
188 Amherst Town-Northampton, MA $43,560 3% below national
189 Indianapolis-Carmel-Greenwood, IN $43,460 3% below national
190 Northwest Illinois nonmetropolitan area $43,420 3% below national
191 West Montana nonmetropolitan area $43,420 3% below national
192 Pensacola-Ferry Pass-Brent, FL $43,290 3% below national
193 Rockford, IL $43,260 3% below national
194 Oshkosh-Neenah, WI $43,240 3% below national
195 Southwest New York nonmetropolitan area $43,210 3% below national
196 Topeka, KS $43,180 4% below national
197 Gettysburg, PA $43,110 4% below national
198 Carson City, NV $43,060 4% below national
199 Toledo, OH $42,970 4% below national
200 Fort Collins-Loveland, CO $42,920 4% below national
201 Northeast Iowa nonmetropolitan area $42,860 4% below national
202 Baltimore-Columbia-Towson, MD $42,850 4% below national
203 Jacksonville, FL $42,840 4% below national
204 St. Joseph, MO-KS $42,840 4% below national
205 Ames, IA $42,820 4% below national
206 Pittsburgh, PA $42,790 4% below national
207 Capital/Northern New York nonmetropolitan area $42,780 4% below national
208 San Antonio-New Braunfels, TX $42,720 5% below national
209 Atlanta-Sandy Springs-Roswell, GA $42,710 5% below national
210 Columbus, IN $42,700 5% below national
211 Northwest Iowa nonmetropolitan area $42,700 5% below national
212 Richmond, VA $42,660 5% below national
213 Tampa-St. Petersburg-Clearwater, FL $42,660 5% below national
214 Western Wyoming nonmetropolitan area $42,640 5% below national
215 Harrisburg-Carlisle, PA $42,600 5% below national
216 State College, PA $42,590 5% below national
217 Grand Forks, ND-MN $42,560 5% below national
218 Bangor, ME $42,530 5% below national
219 Northern New Hampshire nonmetropolitan area $42,440 5% below national
220 York-Hanover, PA $42,420 5% below national
221 Iowa City, IA $42,340 5% below national
222 Lima, OH $42,340 5% below national
223 North Port-Bradenton-Sarasota, FL $42,310 5% below national
224 Northeast Maine nonmetropolitan area $42,290 6% below national
225 Great Falls, MT $42,270 6% below national
226 Jackson, MI $42,230 6% below national
227 Spartanburg, SC $42,220 6% below national
228 Dover, DE $42,120 6% below national
229 South Florida nonmetropolitan area $42,090 6% below national
230 Traverse City, MI $42,030 6% below national
231 Central Pennsylvania nonmetropolitan area $42,030 6% below national
232 Scranton--Wilkes-Barre, PA $42,010 6% below national
233 Northeast Nebraska nonmetropolitan area $41,980 6% below national
234 Raleigh-Cary, NC $41,900 6% below national
235 East Central Illinois nonmetropolitan area $41,900 6% below national
236 Michigan City-La Porte, IN $41,880 6% below national
237 Joplin, MO-KS $41,850 7% below national
238 Albuquerque, NM $41,790 7% below national
239 West Central Illinois nonmetropolitan area $41,760 7% below national
240 Erie, PA $41,720 7% below national
241 Monroe, MI $41,650 7% below national
242 Louisville/Jefferson County, KY-IN $41,600 7% below national
243 St. George, UT $41,600 7% below national
244 Southwest Iowa nonmetropolitan area $41,600 7% below national
245 Grand Junction, CO $41,490 7% below national
246 Lincoln, NE $41,430 7% below national
247 Champaign-Urbana, IL $41,280 8% below national
248 Greensboro-High Point, NC $41,240 8% below national
249 Lebanon, PA $41,240 8% below national
250 Staunton-Stuarts Draft, VA $41,230 8% below national
251 Columbia, MO $41,210 8% below national
252 Lafayette-West Lafayette, IN $41,090 8% below national
253 Decatur, AL $41,070 8% below national
254 Burlington, NC $41,040 8% below national
255 Sioux City, IA-NE-SD $41,010 8% below national
256 Eastern Ohio nonmetropolitan area $41,010 8% below national
257 Santa Fe, NM $41,000 8% below national
258 Fargo, ND-MN $40,900 9% below national
259 Battle Creek, MI $40,870 9% below national
260 Southeast Iowa nonmetropolitan area $40,810 9% below national
261 Balance of Nevada nonmetropolitan area $40,770 9% below national
262 Muskegon-Norton Shores, MI $40,760 9% below national
263 Lewiston, ID-WA $40,700 9% below national
264 Eastern Wyoming nonmetropolitan area $40,630 9% below national
265 Central Indiana nonmetropolitan area $40,610 9% below national
266 Eastern and Southern Colorado nonmetropolitan area $40,550 9% below national
267 Birmingham, AL $40,530 9% below national
268 Orlando-Kissimmee-Sanford, FL $40,530 9% below national
269 Kankakee, IL $40,490 10% below national
270 South Bend-Mishawaka, IN-MI $40,420 10% below national
271 Houston-Pasadena-The Woodlands, TX $40,380 10% below national
272 Pueblo, CO $40,360 10% below national
273 Arizona nonmetropolitan area $40,360 10% below national
274 Wildwood-The Villages, FL $40,340 10% below national
275 Southwestern Pennsylvania nonmetropolitan area $40,320 10% below national
276 Northwestern Idaho nonmetropolitan area $40,290 10% below national
277 Mid Michigan nonmetropolitan area $40,250 10% below national
278 Charlottesville, VA $40,240 10% below national
279 Springfield, IL $40,230 10% below national
280 Northwest Nebraska nonmetropolitan area $40,200 10% below national
281 Decatur, IL $40,190 10% below national
282 High Desert Utah nonmetropolitan area $40,160 10% below national
283 Flagstaff, AZ $40,120 10% below national
284 Tucson, AZ $40,090 10% below national
285 Idaho Falls, ID $40,060 11% below national
286 Northern Michigan nonmetropolitan area $40,060 11% below national
287 East South Dakota nonmetropolitan area $40,050 11% below national
288 South Nebraska nonmetropolitan area $40,040 11% below national
289 Davenport-Moline-Rock Island, IA-IL $39,950 11% below national
290 Wasatch Front Fringe Utah nonmetropolitan area $39,880 11% below national
291 Central Oregon nonmetropolitan area $39,860 11% below national
292 Peoria, IL $39,840 11% below national
293 Watertown-Fort Drum, NY $39,830 11% below national
294 Dalton, GA $39,730 11% below national
295 Chambersburg, PA $39,670 11% below national
296 Bloomington, IN $39,660 11% below national
297 Muncie, IN $39,640 11% below national
298 Northwest Oklahoma nonmetropolitan area $39,600 12% below national
299 Augusta-Richmond County, GA-SC $39,570 12% below national
300 Las Vegas-Henderson-North Las Vegas, NV $39,560 12% below national
301 Miami-Fort Lauderdale-West Palm Beach, FL $39,560 12% below national
302 Provo-Orem-Lehi, UT $39,560 12% below national
303 Waterloo-Cedar Falls, IA $39,530 12% below national
304 Fayetteville-Springdale-Rogers, AR $39,510 12% below national
305 Ann Arbor, MI $39,480 12% below national
306 Evansville, IN $39,410 12% below national
307 Northwestern Pennsylvania nonmetropolitan area $39,370 12% below national
308 Oklahoma City, OK $39,330 12% below national
309 Wichita, KS $39,330 12% below national
310 Gainesville, GA $39,310 12% below national
311 New Orleans-Metairie, LA $39,300 12% below national
312 Northern West Virginia nonmetropolitan area $39,300 12% below national
313 Prescott Valley-Prescott, AZ $39,280 12% below national
314 Odessa, TX $39,270 12% below national
315 Sandusky, OH $39,260 12% below national
316 South Illinois nonmetropolitan area $39,260 12% below national
317 Northeast Alabama nonmetropolitan area $39,250 12% below national
318 Crestview-Fort Walton Beach-Destin, FL $39,240 12% below national
319 Elmira, NY $39,230 12% below national
320 Lexington-Fayette, KY $39,160 13% below national
321 Bloomington, IL $39,120 13% below national
322 Harrisonburg, VA $39,100 13% below national
323 Sumter, SC $39,100 13% below national
324 Southern Ohio nonmetropolitan area $39,050 13% below national
325 Greenville-Anderson-Greer, SC $39,010 13% below national
326 Springfield, OH $39,000 13% below national
327 Amarillo, TX $38,990 13% below national
328 Jefferson City, MO $38,990 13% below national
329 Asheville, NC $38,980 13% below national
330 Springfield, MO $38,970 13% below national
331 Bay City, MI $38,880 13% below national
332 Knoxville, TN $38,840 13% below national
333 Twin Falls, ID $38,830 13% below national
334 Waco, TX $38,810 13% below national
335 Flint, MI $38,800 13% below national
336 North Central Tennessee nonmetropolitan area $38,780 13% below national
337 Baton Rouge, LA $38,760 13% below national
338 Lakeland-Winter Haven, FL $38,750 13% below national
339 Casper, WY $38,740 13% below national
340 Jackson, TN $38,680 14% below national
341 Ogden, UT $38,670 14% below national
342 Punta Gorda, FL $38,630 14% below national
343 Manhattan, KS $38,620 14% below national
344 Terre Haute, IN $38,600 14% below national
345 Upper Peninsula of Michigan nonmetropolitan area $38,600 14% below national
346 Tulsa, OK $38,560 14% below national
347 Gainesville, FL $38,550 14% below national
348 North Florida nonmetropolitan area $38,550 14% below national
349 Rapid City, SD $38,520 14% below national
350 Wheeling, WV-OH $38,440 14% below national
351 Winston-Salem, NC $38,410 14% below national
352 Huntsville, AL $38,400 14% below national
353 Kokomo, IN $38,380 14% below national
354 Port St. Lucie, FL $38,380 14% below national
355 Northeastern Pennsylvania nonmetropolitan area $38,370 14% below national
356 South Central Tennessee nonmetropolitan area $38,370 14% below national
357 Brownsville-Harlingen, TX $38,350 14% below national
358 Macon-Bibb County, GA $38,340 14% below national
359 Killeen-Temple, TX $38,280 14% below national
360 Coastal Plains Region of Texas nonmetropolitan area $38,280 14% below national
361 Hagerstown-Martinsburg, MD-WV $38,200 15% below national
362 Cape Girardeau, MO-IL $38,190 15% below national
363 Cape Coral-Fort Myers, FL $38,180 15% below national
364 Northwest Alabama nonmetropolitan area $38,180 15% below national
365 Little Rock-North Little Rock-Conway, AR $38,160 15% below national
366 Weirton-Steubenville, WV-OH $38,160 15% below national
367 Virginia Beach-Chesapeake-Norfolk, VA-NC $38,150 15% below national
368 Northwestern South Carolina nonmetropolitan area $38,140 15% below national
369 Wilmington, NC $38,100 15% below national
370 North Georgia nonmetropolitan area $38,080 15% below national
371 Huntington-Ashland, WV-KY-OH $38,060 15% below national
372 Deltona-Daytona Beach-Ormond Beach, FL $38,030 15% below national
373 Tuscaloosa, AL $37,990 15% below national
374 Beaumont-Port Arthur, TX $37,980 15% below national
375 Bowling Green, KY $37,970 15% below national
376 Youngstown-Warren, OH $37,970 15% below national
377 Pocatello, ID $37,940 15% below national
378 Sebastian-Vero Beach-West Vero Corridor, FL $37,940 15% below national
379 Maryland nonmetropolitan area $37,920 15% below national
380 Jackson, MS $37,850 15% below national
381 Longview, TX $37,850 15% below national
382 Southwest Louisiana nonmetropolitan area $37,850 15% below national
383 Daphne-Fairhope-Foley, AL $37,820 16% below national
384 Lawrence, KS $37,800 16% below national
385 Hickory-Lenoir-Morganton, NC $37,790 16% below national
386 Palm Bay-Melbourne-Titusville, FL $37,760 16% below national
387 Tyler, TX $37,720 16% below national
388 Mobile, AL $37,690 16% below national
389 Lynchburg, VA $37,670 16% below national
390 Clarksville, TN-KY $37,650 16% below national
391 El Paso, TX $37,640 16% below national
392 Lake Havasu City-Kingman, AZ $37,610 16% below national
393 Cleveland, TN $37,600 16% below national
394 Hilton Head Island-Bluffton-Port Royal, SC $37,590 16% below national
395 West Tennessee nonmetropolitan area $37,580 16% below national
396 Morristown, TN $37,570 16% below national
397 Middle Georgia nonmetropolitan area $37,570 16% below national
398 Altoona, PA $37,540 16% below national
399 Gulfport-Biloxi, MS $37,540 16% below national
400 Florence-Muscle Shoals, AL $37,520 16% below national
401 Farmington, NM $37,500 16% below national
402 Fort Smith, AR-OK $37,500 16% below national
403 Hinesville, GA $37,490 16% below national
404 West Kentucky nonmetropolitan area $37,490 16% below national
405 Charleston, WV $37,480 16% below national
406 Elizabethtown, KY $37,480 16% below national
407 Southern South Carolina nonmetropolitan area $37,480 16% below national
408 Morgantown, WV $37,450 16% below national
409 Victoria, TX $37,440 16% below national
410 East Arkansas nonmetropolitan area $37,440 16% below national
411 Northwest Virginia nonmetropolitan area $37,440 16% below national
412 Blacksburg-Christiansburg-Radford, VA $37,430 16% below national
413 Columbia, SC $37,430 16% below national
414 Northwestern Region of Texas nonmetropolitan area $37,380 17% below national
415 Southwest Virginia nonmetropolitan area $37,380 17% below national
416 Southeast Oklahoma nonmetropolitan area $37,360 17% below national
417 West South Dakota nonmetropolitan area $37,350 17% below national
418 Johnstown, PA $37,340 17% below national
419 Hill Country Region of Texas nonmetropolitan area $37,340 17% below national
420 Columbus, GA-AL $37,330 17% below national
421 Logan, UT-ID $37,330 17% below national
422 Southeast Alabama nonmetropolitan area $37,330 17% below national
423 Tallahassee, FL $37,310 17% below national
424 Southwest Alabama nonmetropolitan area $37,300 17% below national
425 North Region of Texas nonmetropolitan area $37,290 17% below national
426 Florence, SC $37,270 17% below national
427 Slidell-Mandeville-Covington, LA $37,270 17% below national
428 Salisbury, MD $37,260 17% below national
429 Central Kentucky nonmetropolitan area $37,200 17% below national
430 College Station-Bryan, TX $37,190 17% below national
431 Parkersburg-Vienna, WV $37,190 17% below national
432 Mansfield, OH $37,180 17% below national
433 Southeast Missouri nonmetropolitan area $37,150 17% below national
434 Central Missouri nonmetropolitan area $37,140 17% below national
435 Southside Virginia nonmetropolitan area $37,140 17% below national
436 Ocala, FL $37,130 17% below national
437 Sierra Vista-Douglas, AZ $37,120 17% below national
438 Sherman-Denison, TX $37,090 17% below national
439 Alexandria, LA $37,070 17% below national
440 Corpus Christi, TX $37,070 17% below national
441 North Arkansas nonmetropolitan area $37,030 17% below national
442 Northeast Oklahoma nonmetropolitan area $36,990 17% below national
443 Western North Carolina nonmetropolitan area $36,970 17% below national
444 Montgomery, AL $36,960 17% below national
445 Panama City-Panama City Beach, FL $36,900 18% below national
446 South Central Kentucky nonmetropolitan area $36,890 18% below national
447 Northern New Mexico nonmetropolitan area $36,870 18% below national
448 Abilene, TX $36,830 18% below national
449 Savannah, GA $36,830 18% below national
450 Warner Robins, GA $36,830 18% below national
451 South Arkansas nonmetropolitan area $36,830 18% below national
452 Lafayette, LA $36,820 18% below national
453 Kansas nonmetropolitan area $36,820 18% below national
454 Jonesboro, AR $36,770 18% below national
455 Southern West Virginia nonmetropolitan area $36,760 18% below national
456 Eastern New Mexico nonmetropolitan area $36,750 18% below national
457 Eastern North Carolina nonmetropolitan area $36,730 18% below national
458 Hattiesburg, MS $36,700 18% below national
459 Rome, GA $36,700 18% below national
460 Homosassa Springs, FL $36,630 18% below national
461 Johnson City, TN $36,570 18% below national
462 Myrtle Beach-Conway-North Myrtle Beach, SC $36,510 18% below national
463 East Tennessee nonmetropolitan area $36,510 18% below national
464 Lexington Park, MD $36,460 19% below national
465 Paducah, KY-IL $36,460 19% below national
466 Shreveport-Bossier City, LA $36,440 19% below national
467 Upper East Mississippi nonmetropolitan area $36,440 19% below national
468 Southwest Missouri nonmetropolitan area $36,430 19% below national
469 West Arkansas nonmetropolitan area $36,410 19% below national
470 Wichita Falls, TX $36,370 19% below national
471 Southeast-Central Idaho nonmetropolitan area $36,360 19% below national
472 Athens-Clarke County, GA $36,320 19% below national
473 Greenville, NC $36,310 19% below national
474 Williamsport, PA $36,230 19% below national
475 Central North Carolina nonmetropolitan area $36,230 19% below national
476 Brunswick-St. Simons, GA $36,200 19% below national
477 Anniston-Oxford, AL $36,190 19% below national
478 Dothan, AL $36,180 19% below national
479 Southwest Oklahoma nonmetropolitan area $36,170 19% below national
480 Saginaw, MI $36,150 19% below national
481 Kingsport-Bristol, TN-VA $36,130 19% below national
482 South Georgia nonmetropolitan area $36,110 19% below national
483 Texarkana, TX-AR $36,090 19% below national
484 Las Cruces, NM $36,080 19% below national
485 San Angelo, TX $36,080 19% below national
486 North Missouri nonmetropolitan area $36,060 19% below national
487 Yuma, AZ $36,020 20% below national
488 Lower East Mississippi nonmetropolitan area $36,010 20% below national
489 East Georgia nonmetropolitan area $35,950 20% below national
490 Lubbock, TX $35,940 20% below national
491 Houma-Bayou Cane-Thibodaux, LA $35,930 20% below national
492 Northeast Virginia nonmetropolitan area $35,870 20% below national
493 McAllen-Edinburg-Mission, TX $35,830 20% below national
494 Eagle Pass, TX $35,820 20% below national
495 Auburn-Opelika, AL $35,810 20% below national
496 Eastern Region of Texas nonmetropolitan area $35,630 20% below national
497 Northeastern South Carolina nonmetropolitan area $35,540 21% below national
498 East Kentucky nonmetropolitan area $35,530 21% below national
499 Gadsden, AL $35,450 21% below national
500 West Delta Mississippi nonmetropolitan area $35,430 21% below national
501 Valdosta, GA $35,260 21% below national
502 Fayetteville, NC $35,130 22% below national
503 Lake Charles, LA $35,080 22% below national
504 Lawton, OK $35,080 22% below national
505 Hammond, LA $34,950 22% below national
506 Enid, OK $34,930 22% below national
507 Lower West Mississippi nonmetropolitan area $34,740 22% below national
508 Rocky Mount, NC $34,680 23% below national
509 Beckley, WV $34,610 23% below national
510 Pinehurst-Southern Pines, NC $34,590 23% below national
511 Monroe, LA $34,520 23% below national
512 Goldsboro, NC $34,500 23% below national
513 Laredo, TX $34,420 23% below national
514 Central Louisiana nonmetropolitan area $34,360 23% below national
515 Sebring, FL $34,330 23% below national
516 Hot Springs, AR $34,150 24% below national
517 Jacksonville, NC $33,980 24% below national
518 Northeast Louisiana nonmetropolitan area $33,870 24% below national
519 Albany, GA $33,190 26% below national
520 Border Region of Texas nonmetropolitan area $31,790 29% below national
521 Aguadilla, PR $27,800 38% below national
522 Arecibo, PR $27,030 40% below national
523 Mayaguez, PR $26,920 40% below national
524 Ponce, PR $26,810 40% below national
525 San Juan-Bayamon-Caguas, PR $26,520 41% below national
526 Guayama, PR $25,520 43% below national
527 Puerto Rico nonmetropolitan area $23,610 47% below national

Similar Occupations in the Same Category

Other roles in SOC major group 43 (office and administrative support) with comparable pay and career paths.

Frequently Asked Questions

How much does a Customer Service Representatives make?
The median annual salary for Customer Service Representatives is $44,770 ($21.53/hour). The salary range spans from $31,750 at the 10th percentile to $63,590 at the 90th percentile.
What state pays Customer Service Representatives the most?
Washington pays the highest median salary for Customer Service Representatives at $50,330/year, which is +12% above the national median.
What education do you need to become a Customer Service Representatives?
The typical entry-level education for Customer Service Representatives is High school diploma or equivalent. On-the-job training: Short-term on-the-job training.
How dangerous is being a Customer Service Representatives?
Customer Service Representatives has a safety grade of A (Very Safe) based on BLS data. The fatality rate is 0.5 per 100,000 workers and the injury rate is 1 per 100 workers.
Is Customer Service Representatives a good career?
Employment for Customer Service Representatives is projected to decline 5.5% from 2024 to 2034, which is declining. About 341,700 openings are projected each year.
How does Customer Service Representatives pay vary by state?
Customer Service Representatives salaries vary significantly by state. The highest-paying state is Washington at $50,330/year, while Louisiana pays the least at $37,330/year. BLS data covers 54 states and territories.
Which metro areas pay the most for Customer Service Representatives?
The highest-paying metro area for Customer Service Representatives is San Jose-Sunnyvale-Santa Clara, CA at $60,480/year. BLS reports wage data for 527 metro areas for this occupation, with pay varying based on local demand and cost of living.

What to do with this data

How to use Customer Service Representatives pay figures in a real decision

  • For an experienced offer, anchor on the 75th percentile (about $51,780/year), not the median. The median marks the middle worker; the upper quartile is the realistic target with strong experience. Salary calculator
  • Location moves pay significantly: Washington leads at $50,330/year for this role. Weigh state pay against local cost of living before relocating or negotiating remote. Pay by state
  • Compare this occupation against similar roles before you decide, so you are reading the pay band in context rather than in isolation. Compare jobs

These are BLS survey estimates for the occupation, not a salary offer or a prediction for any individual. Your pay depends on experience, employer, exact role, and location.

Data as of May 2025. Source: U.S. Bureau of Labor Statistics (BLS).

Occupational Employment and Wage Statistics (OEWS), May 2025 annual release. Employment projections from BLS Employment Projections program, 2024–2034. Data reflects cross-industry estimates for all ownership types.

These are survey estimates for the occupation, not a salary offer or a prediction for any individual. See how to use them.

Every figure on WageDex is rendered directly from U.S. Bureau of Labor Statistics wage data, no number is typed in by an editor. This occupation's figures are computed directly from the BLS OEWS and Employment Projections datasets, nothing is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error. Data current as of May 2025.

This page is for informational purposes only and does not constitute financial or career advice. Actual pay for a specific role, employer, or offer may differ from these national/state figures, consult a qualified career counselor, recruiter, or financial advisor before making decisions based on this data.