Customer Service Representatives in the Hagerstown-Martinsburg Metro

BLS metro-level wage data places Customer Service Representatives pay in Hagerstown-Martinsburg, MD-WV at a median of $38,200 per year ($18.37/hr), drawn from the OEWS May 2025 release for this Metropolitan Statistical Area. Compared with the national median of $44,770, the metro estimate is 15% below. OEWS reports the difference but does not identify its cause. Approximately 1,480 customer service representatives are employed across the Hagerstown-Martinsburg MSA in SOC 43-4051.

The Hagerstown-Martinsburg pay distribution spans from $31,200 at the 10th percentile to $64,100 at the 90th, a 2.1× observed spread. Differences in specialization, employer, sector, location, credentials, schedule, and experience may all contribute, but OEWS does not isolate their effects. The 25th percentile sits at $32,220 and the 75th at $48,430, so half of Hagerstown-Martinsburg-based customer service representatives earn within that middle band.

Metro figures use establishment work location, not worker residence. BLS draws metro boundaries from the OMB MSA definitions, so Hagerstown-Martinsburg, MD-WV covers the central city plus outlying counties tied to the metro economically. OEWS includes straight-time pay, tips, commissions, incentive pay, and production bonuses. It excludes employer health and retirement benefits, overtime premiums, stock compensation, signing bonuses, and other nonproduction bonuses. The same occupation's national profile, statewide MD estimate, and peer-metro rows provide distinct geographic comparisons. A published median is a benchmark, not a prediction or ceiling for one worker.