Customer Service Representatives in the Austin-Round Rock-San Marcos Metro

BLS metro-level wage data places Customer Service Representatives pay in Austin-Round Rock-San Marcos, TX at a median of $43,720 per year ($21.02/hr), drawn from the OEWS May 2025 release for this Metropolitan Statistical Area. Compared with the national median of $44,770, the metro estimate is 2% below. OEWS reports the difference but does not identify its cause. Approximately 32,690 customer service representatives are employed across the Austin-Round Rock-San Marcos MSA in SOC 43-4051.

The Austin-Round Rock-San Marcos pay distribution spans from $30,520 at the 10th percentile to $61,610 at the 90th, a 2.0× observed spread. Differences in specialization, employer, sector, location, credentials, schedule, and experience may all contribute, but OEWS does not isolate their effects. The 25th percentile sits at $36,640 and the 75th at $49,250, so half of Austin-Round Rock-San Marcos-based customer service representatives earn within that middle band.

Metro figures use establishment work location, not worker residence. BLS draws metro boundaries from the OMB MSA definitions, so Austin-Round Rock-San Marcos, TX covers the central city plus outlying counties tied to the metro economically. OEWS includes straight-time pay, tips, commissions, incentive pay, and production bonuses. It excludes employer health and retirement benefits, overtime premiums, stock compensation, signing bonuses, and other nonproduction bonuses. The same occupation's national profile, statewide TX estimate, and peer-metro rows provide distinct geographic comparisons. A published median is a benchmark, not a prediction or ceiling for one worker.