Office and Administrative Support Occupations
BLS May 2025 wages High openings flow SOC 43-4051

Customer Service Representatives

About 341,700 projected annual openings shape how to read Customer Service Representatives against Executive Secretaries and Executive Administrative Assistants, Proofreaders and Copy Markers, Eligibility Interviewers, Government Programs, Postal Service Clerks.

Full salary details → About this data

Same-major-group titles next to Customer Service Representatives: Executive Secretaries and Executive Administrative Assistants ($77K) , Proofreaders and Copy Markers ($51K) , Eligibility Interviewers, Government Programs ($54K) , Postal Service Clerks ($62K) . Hash-ordered per card so residual SOC siblings do not share an identical peer sentence.

What Customer Service Representatives publish as work

O*NET task statements for SOC 43-4051 - occupation-level descriptions, not every employer's posting. Sibling cards diverge here because the task set is entity-keyed.

  1. 1. Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts…
  2. 2. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
  3. 3. Check to ensure that appropriate changes were made to resolve customers' problems
  4. 4. Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments
  5. 5. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting b…
  6. 6. Determine charges for services requested, collect deposits or payments, or arrange for billing
  7. 7. Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers
  8. 8. Refer unresolved customer grievances to designated departments for further investigation
  9. 9. Review insurance policy terms to determine whether a particular loss is covered by insurance
  10. 10. Solicit sales of new or additional services or products
  11. 11. Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods
  12. 12. Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather co…

Customer Service Representatives: O*NET ranks Active Listening first

Importance-ranked O*NET profile for SOC 43-4051 - lead skill Active Listening at 4.0 ; lead knowledge Customer and Personal Service. Sibling cards diverge here even when peer titles overlap.

Top skills

  1. 1. Active Listening 4.0
  2. 2. Service Orientation 4.0
  3. 3. Speaking 3.9
  4. 4. Reading Comprehension 3.4
  5. 5. Critical Thinking 3.3
  6. 6. Complex Problem Solving 3.1
  7. 7. Time Management 3.1
  8. 8. Writing 3.0

Knowledge areas

  1. 1. Customer and Personal Service 4.7
  2. 2. English Language 3.9
  3. 3. Administration and Management 3.5
  4. 4. Sales and Marketing 3.5
  5. 5. Mathematics 3.3
  6. 6. Administrative 3.3
Projected annual openings
341,700
growth + transfers + exits
National median $44,770/yr
$45K
National median
↓ -6%
Growth 2024-2034
2,595,750
Estimated US jobs
Executive Secretaries and Executive Administrative Assistants
Highest-pay peer · $77K

Typical Entry and Preparation Assignments

Entry education High school diploma or equivalent

Top Paying States for Customer Service Representatives

1. Massachusetts $49,120
2. Washington $50,330
3. Minnesota $48,800
4. District of Columbia $48,250
5. California $49,560
6. Connecticut $48,090
7. Delaware $48,190
8. Rhode Island $47,550
9. New York $48,000
10. New Jersey $47,740

Other Office and Administrative Support Occupations titles

  1. 1. Eligibility Interviewers, Government Programs $54,210
  2. 2. Postal Service Clerks $62,130
  3. 3. Executive Secretaries and Executive Administrative Assistants $76,590
  4. 4. Proofreaders and Copy Markers $51,120
  5. 5. Payroll and Timekeeping Clerks $58,260
  6. 6. Postal Service Mail Carriers $60,550

Roughly 341,700 projected annual openings (growth, transfers, exits) are the scale signal for Customer Service Representatives. Median pay is $44,770 in Office and Administrative Support Occupations.

Employment Projections expect -6% change between 2024 and 2034 (declining vs baseline 3.1%). BLS assigns High school diploma or equivalent as typical education needed for entry. These are occupation-level assignments, not universal requirements. BLS does not publish a separate occupation-specific safety rate for this role; its broad SOC-group rate is excluded from this career card's grade.

Highest published state median in this ranking: Massachusetts at $49,120. The table records differences without proving causes. Highest-pay peer shown here: Executive Secretaries and Executive Administrative Assistants at $76,590. Compare the same statistic in the relevant local wage area before treating the national median as a personal benchmark; OEWS excludes employer benefits.

Customer Service Representatives pay-rank #41 in Office and Administrative Support Occupations

On the Office and Administrative Support Occupations median table (54 detailed occupations with OEWS medians), Customer Service Representatives lands at #41, in the lower third. That rank is a table position, not a statement about individual workers.

Other lower-third titles · closest medians

Full Salary Details Compare this role

Data from U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics (OEWS), May 2025. Projections from BLS Employment Projections program, 2024-2034.

SOC 43-4051 · national median $44,770 · lower third of Office and Administrative Support Occupations (#41/54). Open the full OEWS map or a named state before treating the card median as a local ask.

Customer Service Representatives salary map

State, metro, and percentile for SOC 43-4051

Massachusetts · top state for Customer Service Representatives

$49K published median

Washington · #2 state pay

$50K · behind Massachusetts

Executive Secretaries and Executive Administrative Assistants

Highest-pay peer vs Customer Service Representatives · $77K

Proofreaders and Copy Markers

Lower-pay peer beside Customer Service Representatives · $51K

Compare Customer Service Representatives

Head-to-head OEWS medians with another SOC
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Openings and labor-flow next reads

Most Openings Rankings

Labor-flow scale across occupations

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Frequently Asked Questions

Where does Customer Service Representatives land on the Office and Administrative Support Occupations median table? ▼
Customer Service Representatives is pay-rank #41 of 54 in this major group, lower third of the median table. Closest lower-third titles: Office Clerks, General ($45K), Reservation and Transportation Ticket Agents and Travel Clerks ($44K), Shipping, Receiving, and Inventory Clerks ($45K), Office and Administrative Support Workers, All Other ($46K). That position is a table rank, not a worker percentile.
What do customer service representatives do day to day? ▼
O*NET lists published task statements for Customer Service Representatives. Leading ones include: Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts…; Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken; Check to ensure that appropriate changes were made to resolve customers' problems; Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments. These are occupation-level task descriptions, not every employer's job description.
Which O*NET skills rank highest for customer service representatives? ▼
For SOC 43-4051, O*NET importance scores lead with Active Listening (4.0), Service Orientation (4.0), Speaking (3.9), Reading Comprehension (3.4). Knowledge areas emphasize Customer and Personal Service, English Language, Administration and Management. These are occupation-level profiles, not a hiring checklist for every employer.
What is the OEWS national median for Customer Service Representatives? ▼
May 2025 OEWS reports $44,770 as the national median for Customer Service Representatives. The published 10th-90th range is $31,750 to $63,590. Beside Executive Secretaries and Executive Administrative Assistants ($76,590), this is the occupation-level national figure, not a local offer.
What employment change does BLS publish for Customer Service Representatives? ▼
The 2024-2034 projection for Customer Service Representatives is -6%. Projected annual openings: about 341,700. Relative to the current all-occupations baseline of 3.1%: declining.
Which three states show the highest OEWS medians for Customer Service Representatives? ▼
Massachusetts ($49,120), Washington ($50,330), Minnesota ($48,800) lead this ranking. The table does not identify why those state estimates differ.

Source data and WageDex calculations are identified in context on this page. Wage and state figures use BLS OEWS May 2025; growth and education use BLS Employment Projections for 2024-2034; safety fields cite BLS CFOI/SOII; task statements cite O*NET where shown. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.

Disclaimer: Wage and outlook figures on this page are provided for informational purposes only and do not constitute career, financial, or salary-negotiation advice. Actual pay varies by employer, experience, and local conditions; consult a career counselor or the hiring employer for guidance specific to your situation.

Source: U.S. Bureau of Labor Statistics, OES Occupational wage estimates by area and industry · 2025

Federal sources on this Customer Service Representatives card
  • BLS Occupational Employment and Wage Statistics (OEWS / OES) - national median and percentiles for SOC 43-4051. bls.gov/oes
  • O*NET OnLine - task and skill statements for Customer Service Representatives. onetcenter.org
  • BLS Employment Projections - 2024-2034 change and openings for this occupation. bls.gov/emp
  • U.S. Census Bureau ACS - demographic and labor-force context for state and metro geography. census.gov/programs-surveys/acs
  • IRS Statistics of Income (SOI) - payroll-tax aggregate context for wage comparisons. irs.gov/statistics