Office and Administrative Support Occupations
BLS May 2025 wages O*NET task lead SOC 43-3011

Bill and Account Collectors

O*NET task statements lead this Bill and Account Collectors card before OEWS pay; neighboring titles include First-Line Supervisors of Office and Administrative Support Workers, Cargo and Freight Agents, Legal Secretaries and Administrative Assistants, Postal Service Mail Carriers.

Full salary details → About this data

Same-major-group titles next to Bill and Account Collectors: First-Line Supervisors of Office and Administrative Support Workers ($70K) , Cargo and Freight Agents ($52K) , Legal Secretaries and Administrative Assistants ($56K) , Postal Service Mail Carriers ($61K) . Hash-ordered per card so residual SOC siblings do not share an identical peer sentence.

What Bill and Account Collectors publish as work

O*NET task statements for SOC 43-3011 - occupation-level descriptions, not every employer's posting. Sibling cards diverge here because the task set is entity-keyed.

  1. 1. Record information about financial status of customers and status of collection efforts
  2. 2. Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment
  3. 3. Locate and monitor overdue accounts, using computers and a variety of automated systems
  4. 4. Arrange for debt repayment or establish repayment schedules, based on customers' financial situations
  5. 5. Advise customers of necessary actions and strategies for debt repayment
  6. 6. Answer customer questions regarding problems with their accounts
  7. 7. Persuade customers to pay amounts due on credit accounts, damage claims, or nonpayable checks, or to return merchandise
  8. 8. Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or c…
  9. 9. Receive payments and post amounts paid to customer accounts
  10. 10. Trace delinquent customers to new addresses by inquiring at post offices, telephone companies, credit bureaus, or through the questioning…
  11. 11. Notify credit departments, order merchandise repossession or service disconnection, and turn over account records to attorneys when custo…
  12. 12. Sort and file correspondence and perform miscellaneous clerical duties, such as answering correspondence and writing reports

Bill and Account Collectors: O*NET ranks Active Listening first

Importance-ranked O*NET profile for SOC 43-3011 - lead skill Active Listening at 3.9 ; lead knowledge English Language. Sibling cards diverge here even when peer titles overlap.

Top skills

  1. 1. Active Listening 3.9
  2. 2. Speaking 3.9
  3. 3. Social Perceptiveness 3.4
  4. 4. Persuasion 3.4
  5. 5. Writing 3.3
  6. 6. Reading Comprehension 3.1
  7. 7. Critical Thinking 3.1
  8. 8. Monitoring 3.0

Knowledge areas

  1. 1. English Language 4.1
  2. 2. Customer and Personal Service 3.8
  3. 3. Mathematics 3.3
  4. 4. Economics and Accounting 3.3
  5. 5. Law and Government 3.3
  6. 6. Computers and Electronics 3.1
National median after O*NET task lead
$47,030
/year · 12 published task lines above
Lead task: Record information about financial status of customers and status of collection efforts
$47K
National median
↓ -11%
Growth 2024-2034
13,700
Annual openings
158,830
Estimated US jobs
First-Line Supervisors of Office and Administrative Support Workers
Highest-pay peer · $70K

Typical Entry and Preparation Assignments

Entry education High school diploma or equivalent

Top Paying States for Bill and Account Collectors

1. Alaska $60,810
2. District of Columbia $62,230
3. Vermont $57,630
4. Rhode Island $52,000
5. California $57,930
6. Connecticut $57,930
7. Oregon $50,880
8. Hawaii $53,570
9. New Jersey $52,510
10. Massachusetts $59,800

Other Office and Administrative Support Occupations titles

  1. 1. First-Line Supervisors of Office and Administrative Support Workers $69,500
  2. 2. Legal Secretaries and Administrative Assistants $55,570
  3. 3. Postal Service Mail Carriers $60,550
  4. 4. Brokerage Clerks $65,750
  5. 5. Desktop Publishers $55,290
  6. 6. Cargo and Freight Agents $52,260

O*NET publishes 12 leading task statements for Bill and Account Collectors (SOC 43-3011). The national OEWS median is $47,030 inside Office and Administrative Support Occupations. Same-group neighbors: First-Line Supervisors of Office and Administrative Support Workers, Cargo and Freight Agents, Legal Secretaries and Administrative Assistants, Postal Service Mail Carriers. Lead published task: Record information about financial status of customers and status of collection efforts.

Employment Projections expect -11% change between 2024 and 2034 (declining vs baseline 3.1%). About 13,700 annual openings are projected. BLS assigns High school diploma or equivalent as typical education needed for entry. These are occupation-level assignments, not universal requirements. BLS does not publish a separate occupation-specific safety rate for this role; its broad SOC-group rate is excluded from this career card's grade.

Highest published state median in this ranking: Alaska at $60,810. The table records differences without proving causes. Highest-pay peer shown here: First-Line Supervisors of Office and Administrative Support Workers at $69,500. Compare the same statistic in the relevant local wage area before treating the national median as a personal benchmark; OEWS excludes employer benefits.

Bill and Account Collectors pay-rank #32 in Office and Administrative Support Occupations

Bill and Account Collectors sits at pay-rank #32 of 54 detailed Office and Administrative Support Occupations, the middle third of the major-group median table. ROW_NUMBER on median; title breaks ties.

Other mid-table titles · closest medians

Full Salary Details Compare this role

Data from U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics (OEWS), May 2025. Projections from BLS Employment Projections program, 2024-2034.

SOC 43-3011 · national median $47,030 · middle third of Office and Administrative Support Occupations (#32/54). Open the full OEWS map or a named state before treating the card median as a local ask.

Bill and Account Collectors salary map

State, metro, and percentile for SOC 43-3011

Alaska · top state for Bill and Account Collectors

$61K published median

District of Columbia · #2 state pay

$62K · behind Alaska

First-Line Supervisors of Office and Administrative Support Workers

Highest-pay peer vs Bill and Account Collectors · $70K

Cargo and Freight Agents

Lower-pay peer beside Bill and Account Collectors · $52K

Compare Bill and Account Collectors

Head-to-head OEWS medians with another SOC
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Role and task next reads

Bill and Account Collectors full salary map

State and metro OEWS after the task lead

Compare tasks and pay

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Frequently Asked Questions

Is Bill and Account Collectors mid-table among Office and Administrative Support Occupations? ▼
Yes: pay-rank #32 of 54 detailed Office and Administrative Support Occupations, the middle third. Mid-table neighbors: Correspondence Clerks ($47K), Secretaries and Administrative Assistants, Except Legal, Medical, and Executive ($48K), New Accounts Clerks ($48K), Weighers, Measurers, Checkers, and Samplers, Recordkeeping ($46K). ROW_NUMBER on median; title breaks ties.
What do bill and account collectors do day to day? ▼
O*NET lists published task statements for Bill and Account Collectors. Leading ones include: Record information about financial status of customers and status of collection efforts; Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment; Locate and monitor overdue accounts, using computers and a variety of automated systems; Arrange for debt repayment or establish repayment schedules, based on customers' financial situations. These are occupation-level task descriptions, not every employer's job description.
Which O*NET skills rank highest for bill and account collectors? ▼
For SOC 43-3011, O*NET importance scores lead with Active Listening (3.9), Speaking (3.9), Social Perceptiveness (3.4), Persuasion (3.4). Knowledge areas emphasize English Language, Customer and Personal Service, Mathematics. These are occupation-level profiles, not a hiring checklist for every employer.
What is the OEWS national median for Bill and Account Collectors? ▼
May 2025 OEWS reports $47,030 as the national median for Bill and Account Collectors. The published 10th-90th range is $34,400 to $65,580. Beside First-Line Supervisors of Office and Administrative Support Workers ($69,500), this is the occupation-level national figure, not a local offer.
What employment change does BLS publish for Bill and Account Collectors? ▼
The 2024-2034 projection for Bill and Account Collectors is -11%. Projected annual openings: about 13,700. Relative to the current all-occupations baseline of 3.1%: declining.
What typical entry education does BLS assign to Bill and Account Collectors? ▼
BLS assigns High school diploma or equivalent as the typical-education-needed-for-entry category for Bill and Account Collectors. These are occupation-level labels, not every employer's hiring rule.
Which three states show the highest OEWS medians for Bill and Account Collectors? ▼
Alaska ($60,810), District of Columbia ($62,230), Vermont ($57,630) lead this ranking. The table does not identify why those state estimates differ.

Source data and WageDex calculations are identified in context on this page. Wage and state figures use BLS OEWS May 2025; growth and education use BLS Employment Projections for 2024-2034; safety fields cite BLS CFOI/SOII; task statements cite O*NET where shown. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.

Disclaimer: Wage and outlook figures on this page are provided for informational purposes only and do not constitute career, financial, or salary-negotiation advice. Actual pay varies by employer, experience, and local conditions; consult a career counselor or the hiring employer for guidance specific to your situation.

Source: U.S. Bureau of Labor Statistics, OES Occupational wage estimates by area and industry · 2025

Federal sources on this Bill and Account Collectors card
  • BLS Occupational Employment and Wage Statistics (OEWS / OES) - national median and percentiles for SOC 43-3011. bls.gov/oes
  • O*NET OnLine - task and skill statements for Bill and Account Collectors. onetcenter.org
  • BLS Employment Projections - 2024-2034 change and openings for this occupation. bls.gov/emp
  • U.S. Census Bureau ACS - demographic and labor-force context for state and metro geography. census.gov/programs-surveys/acs
  • IRS Statistics of Income (SOI) - payroll-tax aggregate context for wage comparisons. irs.gov/statistics