BLS metro-level wage data places Switchboard Operators, Including Answering Service pay in Virginia Beach-Chesapeake-Norfolk, VA-NC at a median of $36,180 per year ($17.39/hr/hour), drawn from the OEWS May 2025 release for this Metropolitan Statistical Area. Compared to the national median of $38,630, Virginia Beach-Chesapeake-Norfolk pays 6% below, which typically tracks with a lower local cost of living or smaller specialized-employer cluster. Approximately 160 switchboard operators, including answering services are employed across the Virginia Beach-Chesapeake-Norfolk MSA in SOC 43-2011.

The Virginia Beach-Chesapeake-Norfolk pay distribution spans from $31,200 at the 10th percentile to $43,360 at the 90th — a 1.4× spread that reflects experience tenure, specialization, employer size, and the difference between public-sector, nonprofit, and private-sector compensation inside the metro. The 25th percentile sits at $34,420 and the 75th at $38,310, so half of Virginia Beach-Chesapeake-Norfolk-based switchboard operators, including answering services earn within that middle band.

Metro figures capture where you actually work, not just where you live — which matters for commuters. BLS draws metro boundaries from the OMB MSA definitions, so Virginia Beach-Chesapeake-Norfolk, VA-NC covers the central city plus outlying counties tied to the metro economically. Remember that OEWS wages reflect base pay only: employer-provided health insurance, retirement matches, stock options, signing bonuses, overtime, and tips are excluded and can add 20-40% to real total compensation. Before using this metro median as a negotiation anchor, triangulate against the same occupation's national profile (linked below), its state-wide VA data, and peer-metro comparisons — a median is a starting point, not a ceiling.