Switchboard Operators, Including Answering Service in the Lancaster Metro

BLS metro-level wage data places Switchboard Operators, Including Answering Service pay in Lancaster, PA at a median of $39,290 per year ($18.89/hr), drawn from the OEWS May 2025 release for this Metropolitan Statistical Area. Compared with the national median of $38,630, the metro estimate is +2% above. OEWS reports the difference but does not identify its cause. Approximately 40 switchboard operators, including answering service are employed across the Lancaster MSA in SOC 43-2011.

The Lancaster pay distribution spans from $30,230 at the 10th percentile to $44,840 at the 90th, a 1.5× observed spread. Differences in specialization, employer, sector, location, credentials, schedule, and experience may all contribute, but OEWS does not isolate their effects. The 25th percentile sits at $37,010 and the 75th at $42,370, so half of Lancaster-based switchboard operators, including answering service earn within that middle band.

Metro figures use establishment work location, not worker residence. BLS draws metro boundaries from the OMB MSA definitions, so Lancaster, PA covers the central city plus outlying counties tied to the metro economically. OEWS includes straight-time pay, tips, commissions, incentive pay, and production bonuses. It excludes employer health and retirement benefits, overtime premiums, stock compensation, signing bonuses, and other nonproduction bonuses. The same occupation's national profile, statewide PA estimate, and peer-metro rows provide distinct geographic comparisons. A published median is a benchmark, not a prediction or ceiling for one worker.